History sum movement Patterns-Match file from text file

History sum movement Patterns-Match file from text file

Postby exoterikos » Tue Oct 01, 2024 1:28 pm

Hello everyone. I want to ask what kind of files we can match file with. For example I have two History sum movement Patterns filter. In the first one I Match file from the file I created from the menu "automation -> History sum movement Patterns->create History sum movement Patterns". This filter seems to work properly and returns a 25% reduction in tickets.In the second filter I Match file a txt file that I created, copying the patterns from the previous one.Unfortunately the second filter returns a 0% reduction, which means that E.L. cannot read txt file in this case. My question is if the software can work these filters with txt file or is there somewhere else wrong in the process. The screenshot shows that the content of all 2 files is exactly the same. Thank you very much!

Screenshot (14).png
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exoterikos
 
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