[quote=Viking]
[quote=lottoboy]
Viking,
I have a question about the Java error report (see the attachment);
The report said my OS is Windows XP instead Vista. I don't know the means but I have checked my OS from Control Panel and my OS is Vista Home Premium. Thanks.
Best,
lb
[/quote]
Hi Lottoboy,
I really don't know why your error report shows a wrong OS, but as I can see from it you haven’t installed the Java file(s) I recommended and from a previous post I can also see that you have an outdated Vista version because you have Service Pack 1 version installed. Therefore I recommend you to upgrade to Service Pack 2 version and install all other updates on the Windows update site. You may have to run the update several times to get all the updates installed.
Link to Windows update site
http://www.update.microsoft.com/.
If you don't have done it yet I also recommend installing the Java update I described to you before.
When you have done all this I do hope that your EL will start up.
If what I have described to you in my 2 posts doesn't help you I actually can't help you without some more information. I personally have Windows XP Pro 32-bit on my PC, so I don’t have any experience with Vista. I will not upgrade before Windows 7 arrives later this year.
Viking
[/quote]
Hi, Viking:
Thanks for your very nice and detail advices!!!
I have contacted the Tech. Support of Dell about my OS based the error reports of Java this afternoon. I will do that download Java again or update my Windows once I received the reply from Dell.
Thanks a lots again!!!
Best,
lb